Exchanges & Returns
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(In case of missing order number or email, please contact hello@barebound.pt)
Exchanges, Returns and Refunds:
Exchanges: We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return. To be eligible for an exchange, your item must be in its original condition and packaging. You’ll also need the receipt or proof of purchase.
Returns: We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in its original condition and packaging. You’ll also need the receipt or proof of purchase.
The returned item must be shipped back within a maximum of 14 days from the date of delivery.
If we do not receive shipping confirmation within this period, we reserve the right to refuse the return/exchange or decline the delivery.
What are the return or exchange costs?
The customer has 14 days to return/exchange an order.
We organize the pickup and send you the shipping label. All you need to do is drop off the pair at a UPS/CTT collection point and we will take care of the rest (the cost of collection is paid by the customer). In the case of an exchange, the customer pays the collection fee and the new pair will be shipped free of charge. In the case of a return, we will refund the full amount of the product minus the cost of collection.
Our current shipping rates are:
Mainland Portugal 5,00€
Azores and Madeira Island 10,00€
Mainland Spain 7,50€
Spain Balearic Islands 15,00€
Spain Canary Islands 35,00€
UE Zone 1* 10,00€
UE Zone 2* 12,50€
UE Zone 3* 20,00€
International 45,00€
UK 20,00€
Americas, US and Canada 45,00€
AUS and New Zealand 45,00€
*UE Zone 1: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands
*UE Zone 2: Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Northern Ireland, Poland, Republic of Ireland, Romania, Slovakia, Slovenia, Sweden, Vatican City
*UE Zone 3: Cyprus, Norway, Switzerland
International Shipping:
International Orders and Duties: If you are ordering from outside of the EU you may have to pay import tax and duty charges.
You may be asked to pay these once your order arrives in the delivery country.
*NOTE: BAREBOUND are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by us in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
